Refunds & Exchanges
Refunds and Exchanges
Red Earth Opal want our customers to be 100% satisfied and in love with their products, if for any reason a refund or exchange is wanted please contact us regarding a refund or exchange within 14 days of purchase and we will determine if your purchase is accepted for return or exchange. After this date we do not accept refunds. If the product being exchanged is out of stock, the exchange time period is extended 14 days from the day the product is back in stock to complete the exchange.
Please note we do not accept refunds or exchanges when:
- For any crystals or fossils
- Items are not in " As New Condition"
- Outside the specified timeframe
- Please note we do not issue refunds or exchanges for change of mind.
- earrings
- resized rings
- special, custom or made to order items.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to Red Earth Opal.
'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Red Earth Opal.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at redearthopal@bigpond.com